ABOUT ME
An innovative and Motivated Senior Product Manager and Technical Project Manager with 10+ years of experience and programming background. Well-versed in developing and designing B2C/SaaS products in alignment with corporate objectives.
I am also an enthusiastic team player eager to contribute to team success through communication, attention to detail and excellent organizational skills. Always exploring ways to go above and beyond expected performance to support the team.
EDUCATIONS
MBA
Da-Yeh University
Sep/1997 - Jun/1999
Graduate Institute of Information Management
Major fields : Neuro-Fuzzy systems, structure simplification algorithm, Machine Learning
Thesis : “Structure Simplification and Application of Neuro-Fuzzy System”
Bachelor of Science
Fu Jen Catholic University
Sep/1993 - Jun/1997
Department of Statistics and Information Science
SKILLS & SOFTWARES
Powerful tools and softwares can provide great help in daily operations.
Product Design
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Axure RP
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Figma
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Sketch
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PHP
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Python
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Astah UML
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Google Analytics
Project Control
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JIRA
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ClickUP
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Zephyr
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MS Project
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Google Workspace
Team Management
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Medium-Scale Team Management
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Goal-Oriented Organisational Skill
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Team Recruitment/Evaluation
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Budgeting
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Coach Style / Mentor Leadership
Technical Project Management
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Agile / Waterfall Software Development Lifecycle Management
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Multinational Team / Cross-Functional Teams Co-Working
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Risk Assessment
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Issue Tracking / Reporting
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Requirement Gathering / Clarification
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Task Breakdown / Priorities / Delegation
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Participants Communication / Coordination
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Problem Diagnose / Analysis/Solving
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Data-Driven Decision-Making
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Vendor/Partner Relationship Management
Product Management
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B2C Web / Mobile/App Product Market
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Driving Product Strategy in StartUp
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Define Product Metrics / Performance Evaluation
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SaaS Service Planning
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Go-to-Market Strategy Planning
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Multinational / Oversea Market
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High Concurrency Transaction Service
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MarTech Product
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Advanced Wireframe / Prototype Design
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Competitor/Market / TargetAudience Analysis
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Keyword Research / SEO
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Traffic Tracking/ Google Analytics
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Data Analysis with SQL / Excel/Google Sheet / Data Studio
Aug/2021 - Dec/2021
CloudsInfo Information Ltd. (iGaming:VN)
DIRECTOR, PRODUCT
Responsibilities:
• Gathered requirements, defined scopes, allocated resources and established scheduled meetings.
• Analyzed projects to determine system requirements and produce PRD, MRD, diagrams and wireframes.
• Host weekly project planning meetings with multinational teams.
• Conducted research, gathered information from multiple sources and presented results.
• Verified quality of deliverables from PM and designers and conformance to specifications before submitting them to participants.
• Provided Axure wireframe design training for the product manager.
• Reported bi-weekly to stakeholders on project status, progress, risk assessment and technical problems.
• Led projects and analyzed data to identify opportunities for continuous improvement of products.
• Managed and motivated project and design teams to promote collaboration and keep members on-task and productive.
• Managed project scope, schedule, status and documentation through the application of SDLC methodologies.
Achievements:
• Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.
• Released a minimum of 90 different scales of the project within 3 months.
• Developed performance improvement strategies and plans to promote continuous improvement of the major product.
• Delivered new landing page design to increase conversion rates.
Mar/2021 - Jul/2021
Evervictory Technology Ltd. (iGaming : CN, UK, US)
DIRECTOR OF PRODUCT DEVELOPMENT
Responsibilities:
• Conducted research, gathered information from multiple sources and applied it to product design.
• Coordinated projects, defined scope and manage milestones.
• Reported regularly to stakeholders on project status, progress and risk assessment.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Managed work and project responsibilities by assigning tasks to internal individuals and external partners.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Managed product backlog and prioritized sprint backlog for 3-week sprint releases.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and performance.
• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
• Produced rapid prototypes with functional spec using Axure RP.
•Managed relationships with vendors to ensure delivery on time and quality.
Achievements:
• Developed a new gaming product on time and integrated with the animation partner successfully.
Aug/2019 - Mar/2021
Evervictory Technology Ltd. ( iGaming : CN, UK)
TECHNICAL PROJECT MANAGER
Responsibilities:
• Gathered requirements from operation teams, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Analyzed projects to determine manpower requirements and monitor developer usage.
• Partnered with project team members to identify and quickly address problems. Resolved issues ASAP ensuring project deliverables were not negatively impacted.
• Managed all communications of projects between stakeholders, external partners, IT team, QA and the web developers.
• Led cross-functional teams of engineers, testing engineers and UI designers in the development of products and resolution of product defects.
• Oversaw planning, application development, verification and risks involved in software projects.
• Managed processes of system technical design, technique evaluation and POC(Proof Of Concept), development estimating and post-implementation support.
Achievements:
• Introduced and administrated JIRA software to improve the collaboration efficiency of projects.
• Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.
• Accelerated progress to pass the IOM license assessment by redesigning the product and facilitating communication between internal and external participants.
• Developed and launched the news product from conceptualization to implementation and maintenance, including organizing a 5 editors team.
• Increased UA from 110 to 8300 in the news site within 12 months through Keyword research and SEO.
Jan/2016 - Jul/2019
Global Solution and Integration Technology Co., Ltd. ( iGaming : CN, ID, TH, KR)
DIVISION MANAGER
Responsibilities:
• Gathered requirements from operation teams, defined scopes, allocated resources and arranged scheduled meetings.
• Analyzed projects to determine manpower requirements and monitor developer usage.
• Oversaw planning, application development, verification and risks involved in software projects.
• Partnered with product team members to identify and quickly address problems. And arranged resources to resolve issues ensuring live products were not negatively impacted.
• Led projects and analyzed data to identify opportunities for continuous improvement of products.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Managed all communications between stakeholders, external partners, IT team, QA and the web developers.
• Provided Axure wireframe design training for the project team.
• Host weekly project tracking meetings with internal teams.
• Reported bi-weekly to multinational stakeholders on project status, progress, risk assessment and technical problems.
Achievements:
• Rollout 4 new products within 3 years. (Horse Racing, Lottery, Payment Gateway, Live Streaming ).
Jul/2013 - Dec/2015
Global Solution and Integration Technology Co., Ltd. ( iGaming : CN, ID, TH, KR)
PROJECT MANAGER
Responsibilities:
• Gathered requirements from stakeholders, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Analyzed projects to determine system requirements and produce PRD, MRD, flow diagrams and wireframes.
• Conducted meetings with the project team to go through requirements, designs, specifications and schedules.
• Host and arrange discussions with internal teams for High-Level Design and Change Impact Analysis.
• Partnered with project team members to identify and quickly address problems. Resolved QAT and UAT issues ASAP ensuring project deliverables were not negatively impacted.
• Facilitated simple Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Reported weekly to multinational stakeholders on project status, progress, risk assessment and technical problems.
Achievements:
• Developed and launched a new member platform on time.
• Integrated with over 10 game vendors within 5 months.
• Introduced and administrated JIRA software to improve the collaboration efficiency of projects.
• Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.
Jan/2012 - Jul/2013
Xuenn Private Ltd. ( iGaming : CN, UK, VN, ID)
PROJECT MANAGER
Responsibilities:
• Gathered requirements from multinational operation teams, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Conducted meetings to go through requirements, designs, specifications and schedules.
• Host and arranged discussions with internal teams for High-Level Design and Change Impact Analysis.
• Partnered with project team members to identify and quickly address problems. Resolved issues ASAP ensuring project deliverables were not negatively impacted.
• Reported weekly to the management team on project status, progress, risk assessment and technical problems.
Oct/2010 - Dec/2011
Xuenn Private Ltd. ( iGaming : CN, UK, VN, ID)
ASSISTANT MANAGER OF PRODUCT SUPPORT
Responsibilities:
• Oversaw incident handling process, release management and deployment process to meet operation goals.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement in product deployment.
• Led multinational team members to support daily operations of running products by orienting and training.
• Managed and coordinated new releases and distribution of all websites and services.
Achievements:
• Organized new Product Support team within 3 months, including interviews and training.
• Developed over 20 SOPs and released them in the change management, deployment and incident handling process successfully.
• Reduced over 20% P2 and 4% P1 incidents within 6 months.
• Reduced weekly deployment downtime from 240 MINS to 10 MINS.
• Increased 300% service amount of UAT deployment within 6 months.
Jun/2009 - Sep/2010
These Co., Ltd. ( HealthCare System : TW)
PROJECT MANAGER
Responsibilities:
• Gathered requirements from clients, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Supervised and directed engineers to keep projects on track and tasks prioritized.
• Used coordination and planning skills to achieve results according to schedule.
Achievements:
• Provided source control training for developers using SVN.
• Delivered project on time and passed client validation.
Apr/2008 - May/2009
Xuenn Private Ltd. ( iGaming : CN, UK, VN, ID)
IT CONSULTANT
Responsibilities:
• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Improved system performance by making proactive adjustments and resolving bugs.
• Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
• Provided SVN training for developers.
Achievements:
• Built-up DTS report service to aggregate data from Oracle and MS SQL.
• Developed a failed-over Multi-Agents System in the project of integration with external vendors.
Mar/2001 - Mar/2008
Changhua Christian Hospital (HealthCare:TW)
C++ PROGRAMMER
Responsibilities:
• RFID access control management, case tracking systems, Lab system and infection control system development and maintenance.
• Technical project research and development.
• Requirement analysis, clarification, testing and user training.
Achievements:
• Developed and launched an RFID access control system on time, including issuing 5000 access cards and deploying 200 RFID readers.
• Developed and launched an Infection Control and Outbreak Surveillance system using the chi-square, RR and Odds-Ratio model.
• Developed and launched a Blood Bank Management System including blood subtype auto-detection.
• Developed a Text-Mining application for medical research and passed the ICHG2006 conference validation. (Paper Link)
CERTIFICATION AND TRAINING
Google- Foundations Of User Experience (UX) Design
Feb 23, 2022
Foundational concepts in UX design, such as user-centered design, the design process, accessibility, and equity-focused design.
Understand ash phases in design sprints in UX designer’s work.
Google Analytics Individual Qualification
Apr 20, 2022 - Apr 20, 2023
Covers basic and advanced Google Analytics concepts. This includes:
planning and principles;
implementation and data collection;
configuration and administration;
conversion and attribution; and reports, metrics, and dimensions.
Getting Started In Google Analytics
Apr 13, 2022
Set up a Google Analytics account.
Understand how Google Analytics organizes data.
Interpret the Audience, Acquisition and Behavior reports.
Digging Deeper Into Audience Reports In Google Analytics
Apr 15, 2022
Understanding various parameters available for analyzing Audience reports.
Understand the Active Users Report, the Lifetime Value Report, and the Cohort Analysis Report.
Understand the Benchmarking Reports and the Users Flow Report
CONTACT
Thank you for reviewing my General Portfolio. Please get in touch to find out more. I will reply you ASAP.